Last Updated: February 26, 2015
YOU SHOULD REVIEW THE FOLLOWING STATEMENT PRIOR TO SUBMITTING ANY PERSONAL INFORMATION TO THIS WEBSITE.
This Website is hosted and operated by Digital River GmbH, Scheidtweilerstr. 4, 50933 Cologne, Germany (in the following "Digital River").
Digital River (and Digital River's subsidiaries and affiliated companies worldwide) respect the privacy of our partners and suppliers of products or services, clients, and their customers. The purpose of this Privacy Statement is to provide you with information concerning our services, the types of information we are provided by third parties or obtain ourselves through your visits to our Website or when you buy products or services directly from us, how we use that information, whether we disclose the information provided to us to others, and the options you have with regard to the use and correction of that information. Our goal in handling personal information provided to us is to comply with applicable data protection and privacy laws worldwide and to offer users of our Website notice, choice, consent regarding processing for direct marketing purposes, security, data integrity, access, and enforcement with regard to personal information. Digital River strives to provide protection for your personal information no matter where that information is collected, transferred, or retained.
Collection of Personal Information
Digital River collects, processes and uses the following personal information (information or data that may be used to identify you): your name, physical or email address, phone number, type of hardware or software you own, credit card details, and other information required to be collected, processed or used to provide you with the product, service, or support requested. Depending on the nature of product and services you purchased from Digital River or the services provided by Digital River to our partners or suppliers or the services provided to Digital River from its partners or suppliers, Digital River may receive personal information either from you directly or from our partner or supplier. Digital River may receive and process personal information provided by you in the following situations:
- requesting information about products and services;
- entering a contest or promotion;
- ordering newsletter or other informational tools;
- where you submit an order;
- purchasing, downloading and/or registering products; and/or
- signing up for additional services;
- for the purposes of verification of your identity or fraud prevention purposes.
In all cases however, we will ensure that personal information shall always be obtained from you on a fair basis and in accordance with applicable law.
Use of Personal Information
IN SOME CASES (WHERE IT IS NECESSARY TO DO SO IN ORDER TO FULFULL OUR CONTRACTUAL OBLIGATIONS TO YOU) SUCH INFORMATION MAY ALSO BE TRANSMITTED OR MADE AVAILABLE TO (I) THIRD-PARTIES PROVIDING SERVICES TO DIGITAL RIVER OR (II) PRODUCT MANUFACTURERS, LICENSORS AND/OR OR SUPPLIERS
IN ALL CASES IN WHICH YOUR PERSONAL DATA IS TRANSMITTED OUTSIDE THE EUROPEAN ECONOMIC AREA TO RECIPIENTS WHICH MAY BE LOCATED IN COUNTRIES THAT DO NOT HAVE THE SAME LEVEL OF DATA PROTECTION AS THE EU MEMBER STATES, DIGITAL RIVER HAS ENSURED THAT THE NECESSARY MEASURES ARE IN PLACE TO PROTECT THE CONFIDENTIALITY AND SECURITY OF YOUR INFORMATION IN COMPLIANCE WITH APPLICABLE LEGISLATION.
We will use the personal information provided us for the following purposes:
- to take, process or deliver your order, process or obtain payment or notify you of the status of your order;
- in connection with keys, access codes or other information as may be required to permit you to access our partners' sites to receive products, updates or services;
- the screening of the order by a validation system ('Fraud Screening System') to prevent fraudulent orders;
- to provide it to industry and credit related organizations for security, credit or fraud prevention purposes;
- to register your purchase with the manufacturer or service provider for warranty, technical support or similar purposes;
- to facilitate the renewal of subscriptions for products or services;
- to provide you with effective customer service and/or technical support;
- to provide you with service updates, announcements;
- to send you, with your consent, newsletters or promotional emails or undertake other promotional activities;
- to permit you to participate in online surveys and polls, assuming you voluntarily agree to provide such information in connection with these surveys and polls; and,
- for other purposes as notified to you from time to time (subject to applicable legal requirements).
We will observe applicable law and take all reasonable steps to ensure any person or entity receiving personal information for the purposes described above, are obligated to protect and keep secure the personal information on your behalf.
Management of Personal Information
Digital River tries hard to keep personal information accurate and up-to-date. If you find that your personal information is not accurate, please let us know in writing. Without prejudice to your rights of access and other rights in relation to your personal information under applicable law, Digital River will use best efforts to investigate your concerns after we receive your inquiry and make the necessary corrections, additions and/or deletions.
Disclosure of Personal Information
Digital River discloses your personal information directly to you upon your written request; provided, however, that we may reject all or part of your request when: 1) the disclosure may harm the life, the body, the property and the rights of third parties, 2) the disclosure may lead to a breach of applicable law and regulation, or 3) where you have failed to provide sufficient evidence to verify your identity.
Cookies and WebBeacons
We may use "Cookies" and other tracking technologies such as web beacons. "Cookies" are small text files that are transferred to your computer's hard disk by the website. Digital River's cookies are used to identify a computer or browser, not to identify specific customer traits. If you do not want cookies in your browser, you may set your browser to reject cookies or to notify you when a website attempts to place a cookie in your browser.
WebBeacons (also referred to as GIF files, pixels or action tags) help Digital River recognize a unique cookie on your browser. We use this tool to compile aggregate information about you, and it is not personally identifiable. This information includes IP addresses, search terms, domain names, and browser types. We use this information to track usage and other patterns on our Websites. We may share this aggregate information with our partners or service providers.
Sharing Personal Information
Digital River may receive personally identifiable information either from you directly or from our partner or supplier who provides us with the personal information to fulfill a service to you on their behalf. In some circumstances, personal information that Digital River receives from you directly may be provided to our partners or suppliers in order for them to fulfill a service to us for your benefit or directly to you. We may also provide your information in order to register your purchase with the manufacturer or service provider for warranty, technical support, after sales service or similar purposes.
Digital River also employs other companies to provide services to us in connection with your transaction or after sales services. We do use companies to process credit card payments, deliver packages, send mail, analyze data, Fraud Screening, provide marketing aid and assistance, provide customer service, and otherwise provide services to us to enable us to serve you and enhance our services. These organizations may have access to personal information as required to permit them to perform their obligations to us in this regard.
Security of Personal Information
Customers who buy through the Digital River system are shopping on a secure server which encrypts customer's credit card information and passwords. This makes it difficult, if not impossible, for a third party to access or use your personal information in an unauthorized manner.
Digital River has developed its service with security as a top priority. We use firewalls to help prevent access to information in our system and Secure Socket Layers ("SSL") to encrypt your personal information and protect it from disclosure, destruction, modification, or use.
You can decide whether or not to provide personal information to Digital River and withdraw your consent to us processing your personal information for direct marketing purposes at any time. However, if you do not provide personal information or withdraw such consent you may not be able to make purchases, enlist services or access certain offers or options that may be of benefit to you. At the time you provide your information, we will also offer you a choice as to whether or not you wish to receive further communications about special offers, product information, or other marketing messages. We may provide this information to our business partners and suppliers. If you choose not to receive these communications, we will not use your personally identifiable information for this purpose.
You may choose to unsubscribe from notices of special offers described in the preceding paragraph. Digital River provides you with the ability to unsubscribe at any time.
Changes to this Privacy Statement
Without prejudice to your rights under applicable data protection or privacy law, Digital River may amend this Privacy Statement from time-to-time. We will notify you of such amendments or changes by updating the "Last Updated" date at the top of this Privacy Statement.
Digital River Contact Information
If you would like to contact us with questions or comments concerning our Privacy Statement or if you feel your inquiry or request has not been addressed to your satisfaction, please contact Digital River's Privacy Department via e-mail: email@example.com or via mail: Digital River, Privacy Department, Scheidtweilerstr. 4, 50933 Cologne, Germany.